When we say “Heartinz,” “Negopix,” “our,” “we,” or “us,” we’re talking about Heartinz Technologies Private Limited,a company duly incorporated under the provisions of the Indian Companies Act , having an office at address 111,R G ST, Coimbatore, TamilNadu , India - 641001.This privacy policy (“Privacy Policy”) applies to your use of the domain name www.heartinz.com , www.heartinz.in , www.heartinz.com,www.negopix.com , and all subdomains of negopix.com are internet based portal and our mobile application. The domain name and the mobile application are collectively referred to as “Website”.
This Privacy Policy (“Privacy Policy”) applies to all of our apps, services, features, software, and websites (together, “Services”) unless specified otherwise.
“You” or “Your” or “Yourself” or “User”,refer to the individual person, company, or organisation that has visited or is using the Website or Service ; that accesses or uses any part of the account; or that directs the use of the account in the performance of its functions.
At Heartinz, Negopix is one of our brands owned by us. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our digital card product, Negopix. By accessing or using Negopix, you consent to the practices described in this Privacy Policy."
We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.
This Privacy Policy shall apply to the use of the Website by all Users. Accordingly, a condition of each User's use of and access to the Website and to the other services provided by the Company to Users is their acceptance of this Privacy policy. Any User is required to read and understand the provisions set out herein prior to submitting any Sensitive Personal Data or Information to the Company, failing which they are required to leave the Website immediately.
This Privacy Policy is published in compliance of the (Indian) Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
“Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with the Company, is capable of identifying the person concerned.We collect an array of personal information, including but not limited to your full name, email address, telephone number, mailing address, billing information, and any other data you willingly provide. This information is crucial for the delivery of our services, managing customer support requests, facilitating billing processes, and ensuring the effective management of user accounts.
“Sensitive Personal Data or Information” means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by the Company for processing or storage. However, any data/information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.
In addition to personal data and sensitive data, we also gather non-personal information, which includes data such as your device's technical specifications, IP address, browser type, operating system, and usage data. Non-personal data plays a pivotal role in our efforts to enhance our services and optimise user experiences.
If you enable location services on Negopix, we may collect and process your physical location information to offer location-based services and enhance your experience. You can disable this feature at any time through your device settings.
We may obtain information about you from third-party platforms or services in accordance with their policies and your privacy settings on those platforms.
We use your personal information to provide, maintain, and enhance the functionality of Heartinz, ensuring you have access to the features and content you expect.
Our analysis of non-personal data is essential to identify and track trends, which in turn aids in enhancing our services. This may include optimising user interfaces, addressing software issues, and making data-driven decisions to improve our products
With your explicit consent, we may use your contact information to send you promotional materials, newsletters, and updates about our services. You have the option to opt out of these communications at any time by following the instructions provided in our communications or by contacting our support team.
To improve your experience, we may use your information to personalise content, features, and advertisements on Heartinz. This may include tailored recommendations and advertisements.
We use your information to comply with legal requirements, respond to legal requests, and protect our rights, privacy, safety, or property.
We have implemented a stringent set of security measures designed to protect your data from unauthorised access, disclosure, alteration, and destruction. Our data protection measures include advanced encryption, access controls, and ongoing security audits to ensure the integrity and safety of your information.
Access to your personal information is strictly limited to authorised personnel who require this data to perform their job responsibilities. All employees with access to personal data are bound by strict confidentiality agreements and trained in data security best practices.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements. Once your data is no longer needed, we will securely delete or anonymize it, ensuring that it is no longer identifiable.
We may share your data with trusted third-party service providers to assist us in operating, maintaining, and improving Heartinz. These providers are bound by strict confidentiality agreements and are authorised to use your information only for the purposes we specify.
In certain cases, we may be obligated to share your information to comply with legal requirements, court orders, or government regulations. We will make reasonable efforts to inform you before disclosing your data unless prohibited by law or court order.
In the event of a merger, acquisition, or sale of all or part of our company, your data may be transferred as part of the transaction. In such cases, we will ensure that the acquiring entity commits to protecting your data with the same level of care as outlined in this policy.
We will share your information with your express consent or as otherwise specified at the time of collection.
If otherwise required by an order under any law for the time being in force including in response to enquiries by Government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
The Company makes all User Information accessible to its employees and data processors only on a need-to-know basis. All the employees and data processors, who have access to, and are associated with the processing of User Information, are obliged to respect its confidentiality.
Non-personally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve advertisements to the Users. The Company may also share its aggregate findings (not specific information) based on information relating to the User’s internet use to prospective investors, strategic partners, sponsors and others in order to help growth of the Company's business.
We may also disclose or transfer the User Information, to another third party as part of reorganisation or a sale of the assets or business of the Company. Any third party to which the Company transfers or sells its assets will have the right to continue to use the Personal Information and/or other information that a User provides to us.
You have the right to request access to the personal information we have collected about you. Upon receiving your request, we will provide a copy of the information free of charge, subject to reasonable limitations.
If your personal information is inaccurate or incomplete, you can request corrections by contacting our support team. We are committed to ensuring that your data is up-to-date and accurate.
Under certain circumstances, you can request the deletion of your personal information. However, we may be required to retain some information for legal or legitimate business reasons. We will promptly respond to your request, providing a clear rationale for any data we are unable to delete
You have the option to opt out of receiving promotional communications from us. To do so, simply follow the instructions provided in our communications or contact our support team. We respect your communication preferences and aim to provide a seamless and straightforward opt-out process.
Our services are explicitly intended for individuals aged 13 and above. We do not knowingly collect or solicit personal information from individuals under the age of 13. If you believe that a child has provided us with personal information without parental consent, please contact us, and we will take immediate steps to delete such information.
We may periodically update this Privacy Policy to reflect changes in our data collection and protection practices. Users will be notified of any material changes by posting a notice on our website or through other appropriate channels. We encourage you to regularly review this policy to stay informed about how we are protecting your information.
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the beginning of the Privacy Policy.
In case you face any questions regarding usage of Heartinz, you may refer to the FAQ or contact Customer Support at admin@negopix.com.